Realtor Client Care & Gifting Program
Top of Mind · Realtor Client Care · Canada
Turn past clients into referrals.
You close the deal. We help you keep the relationship—with thoughtful gifts, handwritten messages and personal check-ins managed for you.
Your client relationships. Our follow-through.
How It Works
Great relationships need follow-through. We make it happen.
A clear plan for staying in touch after closing, with the details handled by Gray Jay Gifts.
We build your client-care plan.
Start with your client list. Together, we set A, B and C priorities and a gifting calendar that fits your relationships and budget.
You approve the personal details.
We coordinate gift selections, branding and messages with you. Your clients receive something that feels considered and connected to your business.
We manage the follow-through.
Gifts, packaging, delivery and the personal touchpoints in your plan. Your gifting portal keeps your client information and program details together.
What We Manage
Your name stays present.
Your to-do list stays short.
Gifts worth remembering.
Curated gifts featuring Canadian makers, with packaging, personalized cards and delivery coordinated around your approved plan.
Personal contact, throughout the year.
Full Client Care includes two phone calls and two handwritten messages per client household per year, with branded stationery and program management.
A system behind every touchpoint.
Client-list organization, A/B/C priorities, gift scheduling and program visibility through your gifting portal. We keep the moving parts together.
Results
Real relationships.
Real referral stories.
See what consistent client care has meant to realtors using Top of Mind.
Tony Osarenkhoe
Osa Real Estate Group
Tony’s program, in two stages.
referrals that became
closed deals
referrals reported
after expansion
Client-reported results from two stages of Tony’s program. Individual outcomes vary.
Drew Carlson
Carlson Real Estate Group
Watch Drew share his experience with the Top of Mind program.
Maria Marcos
Edmonton REALTOR®
within 9 months
Maria enrolled 20 clients in Top of Mind. She reported 12 referrals within nine months, including one that arrived the day after a gift was delivered.
Read Maria’s original post“I’m so happy and grateful!”
Samantha Sajjad
MaxWell Devonshire Realty
one spring gifting round
Samantha sent 29 spring gifts and reported two new referrals after that first gifting cycle.
A thoughtful reason to reconnect, delivered to the people who already know her.
See the messages and social sharesReferral figures are client-reported and reflect different program periods. Individual outcomes vary. Realtor names link to their official profiles.
Your Questions, Answered
Client care,
without the guesswork.
Based in Edmonton, Alberta. Helping Canadian realtors stay connected with clients through thoughtful gifting and personal follow-up.
Explore realtor giftsWhat is a realtor client-care program?
A realtor client-care program keeps relationships active after closing through planned gifts and personal contact. Top of Mind by Gray Jay Gifts manages those touchpoints for Canadian real estate agents, with gifting, delivery and ongoing follow-through coordinated in one place.
What is included in Full Client Care?
Full Client Care includes program management, branded stationery, two phone calls and two handwritten messages per client household per year. We also coordinate the gifts you select for your gifting plan. The scope and gift budget are agreed with you before the program starts.
Do I need to change my CRM?
We start with your existing client list or CRM export, then organize the information in your gifting portal. Together, we group your clients into A, B and C priorities and plan the right touchpoints. Your Client Care Review covers what information we need to get started.
How many clients can I include?
A 25-household client list is a starting point for Full Client Care. If you have a larger database, we can discuss the right scope during your Client Care Review.
Do all my clients receive the same gifts?
Your gifting plan can vary by client group, occasion and budget. We help you plan the calendar and gift selections, then confirm the details with you before fulfillment.
Where do you deliver?
Gray Jay Gifts is based in Edmonton, Alberta, and coordinates gifting across Canada. Delivery requirements and timing are confirmed when we plan your program.
What happens during a Client Care Review?
We discuss your current client list, how you stay in touch today and the relationships you want to prioritize. From there, we can recommend a gifting and follow-up plan suited to your business.
Make Staying in Touch Part of the Plan
You worked hard to earn their trust.
Let’s help you keep it.
Bring your client-care goals. We’ll talk through the right gifting and follow-up plan for your business.
Book My Client Care ReviewAlready have an ongoing gifting program? Access your Ongoing Gifting Portal.